Terms & Conditions
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GUTHRIE GROUP LTD Consumer Terms & Conditions Applicable to Business-to-Consumer (B2C) Sales | Last updated: April 2026 |
These Terms and Conditions apply to the sale of goods by Guthrie Group Limited ('GGL', 'we', 'us', 'our') to consumers through our website. By placing an order through our website, you agree to be bound by these Terms.
1. About Us
We are Guthrie Group Limited, registered in Scotland under company number SC 138693. Our registered office is at 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH. Trading address: 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH.Email: sales@guthriegroup.co.uk. Telephone: 01506 419167. VAT number: 634859895.
2. Application of These Terms
2.1 These Terms apply where you are purchasing goods from us as a consumer, meaning an individual acting wholly or mainly outside your trade, business, craft or profession.
2.2 These Terms apply to all consumer orders placed through our website and override any other terms you seek to impose.
2.3 No terms or conditions contained in any communication from you shall form part of the contract unless we expressly agree in writing.
2.4 Any quotation, estimate, product listing, advertisement or marketing material issued by us is for general guidance only and does not form part of the contract.
3. Website Availability and Eligibility
3.1 Our website is intended for use by customers in the United Kingdom. If you wish to request delivery outside the UK, please contact us before placing your order.
3.2 By placing an order through our website, you confirm that: (a) you are legally capable of entering into a binding contract; (b) you are at least 18 years old; and (c) you are purchasing as a consumer.
4. Product Information
4.1 We make reasonable efforts to ensure that descriptions, photographs, illustrations, specifications and prices shown on our website are accurate.
4.2 Images are for illustration only. The colour, packaging, finish and appearance of goods may vary slightly from what is shown on screen.
4.3 Product literature, images, descriptive matter and advertising are intended only to give an approximate idea of the goods and do not form part of the contract.
4.4 We reserve the right to amend product information, specifications and website content at any time before we accept your order.
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⚠ Age-Restricted and Regulated Products • Some products sold on our website are age-restricted or regulated by law. These may include certain chemicals, biocides, solvents, sharps, and other health and safety items. • By placing an order for such products, you confirm that you are 18 years of age or older and are legally permitted to purchase the product in question. • We reserve the right to verify your age at the point of delivery for any age-restricted product. If age cannot be verified, we will not complete delivery and the product will be returned. • Certain regulated products may not be available for sale to consumers at all, regardless of age. Where this is the case, the product listing will indicate this restriction. If you are uncertain, please contact us before ordering. |
5. Orders and Contract Formation
5.1 When you place an order, this is an offer to purchase goods from us.
5.2 After you submit an order, we may send you an acknowledgement email. This is only confirmation that we have received your order and does not mean that your order has been accepted.
5.3 A contract between you and us is formed only when: (a) we send you written acceptance of your order; or (b) we dispatch the goods — whichever happens first.
5.4 We may decline to accept your order for any lawful reason, including where: (a) the goods are unavailable; (b) there is an obvious error in the price or description; (c) payment cannot be authorised; (d) we reasonably suspect fraud or misuse; or (e) delivery restrictions apply.
5.5 If we do not accept your order, we will notify you and refund any payment already taken.
5.6 Any variation to your order after acceptance is subject to our agreement.
5.7 Cancellation before dispatch: you may request cancellation of an order before it is dispatched by contacting us as soon as possible. We will make every reasonable effort to cancel the order but cannot guarantee this once fulfilment has begun. If the order has already been dispatched you will need to exercise your right to cancel under clause 10.
6. Price and Payment
6.1 The price of the goods will be the price shown on our website at the time you place your order, except in the case of obvious error.
6.2 All prices are shown in pounds sterling and are exclusive of VAT as stated on the website.
6.3 Delivery charges and any other applicable charges will be shown to you before you complete checkout.
6.4 We are under no obligation to supply goods at an incorrect price if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing.
6.5 Payment must be made in full at the time of order using the payment methods accepted on our website. We accept major credit and debit cards processed by Stripe. Card payment data is handled exclusively by Stripe and is not stored by us.
6.6 No payment will be treated as received until cleared funds are received by us.
7. Delivery
7.1 Unless otherwise agreed, delivery will be made to the address you specify when placing your order.
7.2 Delivery is completed when the goods arrive at the delivery address you gave us.
7.3 We aim to dispatch in-stock items within 2 working days of order acceptance. We will deliver the goods within 30 days after the date on which the contract is formed unless exceptional circumstances apply or we notify you of a longer timescale.
7.4 Any delivery dates we provide are estimates unless expressly stated otherwise.
7.5 A signature may be required on delivery. For age-restricted products, proof of age will be required.
7.6 We may deliver goods in instalments where reasonable. If we do so, each instalment will form part of the same contract.
7.7 If our supply of the goods is delayed by an event outside our reasonable control, we will contact you as soon as reasonably possible.
7.8 Partial fulfilment and back-orders: if part of your order is unavailable, we may dispatch available items and back-order the remainder. We will notify you of any back-ordered items and their expected availability. You may cancel any back-ordered items at any time before dispatch.
8. Non-Delivery, Damage and Shortages
8.1 You should inspect the goods as soon as reasonably possible after delivery.
8.2 If goods arrive damaged, incomplete, or incorrect, please contact us promptly.
8.3 If your order does not arrive, please contact us as soon as possible so that we can investigate.
8.4 Nothing in this clause limits your statutory consumer rights.
9. Risk and Ownership
9.1 The goods become your responsibility from the time they are delivered to the delivery address you provided.
9.2 Ownership of the goods passes to you when we receive payment in full in cleared funds.
10. Your Right to Cancel
10.1 If you purchase goods online as a consumer, you have a legal right to cancel the contract within 14 days without giving a reason, subject to the exceptions set out in clause 11.
10.2 The cancellation period expires 14 days after the day on which you, or a person you nominate, receives the goods. For orders delivered in multiple instalments, the 14-day period begins on the day you receive the last instalment.
10.3 To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period ends. You may use the Model Cancellation Form attached at Annex 1 to these Terms, though use of that form is not mandatory. You may also notify us by email or post.
10.4 If you cancel within the legal cancellation period, you must send back the goods to us without undue delay and in any event within 14 days after telling us you wish to cancel, unless we agree to collect them.
10.5 You are responsible for the cost of returning the goods unless: (a) we have agreed otherwise; or (b) the goods are faulty, damaged, not as described, or not fit for purpose.
10.6 We will reimburse you for all payments received from you for the cancelled goods, including the basic cost of delivery, as required by law, within 14 days of the day we receive the goods back or evidence of return, whichever is earlier.
10.7 We may reduce your refund to reflect any loss in value of the goods if that loss results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10.8 Where goods are a gift purchased by a third party, the right to cancel under this clause belongs to the purchaser, not the recipient, unless both parties expressly agree otherwise. The recipient may exercise separate rights under clause 12 if goods are faulty or not as described.
11. Exceptions to the Right to Cancel
The right to cancel under clause 10 does not apply to:
· Goods made to your specification or clearly personalised, heat sealed or embroidered.
• Sealed goods which are not suitable for return for health or hygiene reasons if unsealed after delivery (including certain personal protective equipment and medical products).
• Perishable goods.
• Goods that, by reason of their nature, become inseparably mixed with other items after delivery.
• Any other goods exempt from the right of cancellation under applicable consumer law.
12. Faulty, Damaged or Misdescribed Goods
12.1 We are under a legal duty to supply goods that are: (a) of satisfactory quality; (b) fit for purpose; and (c) as described.
12.2 If goods are faulty, damaged, not as described, or otherwise not in conformity with the contract, you may be entitled to a repair, replacement, price reduction, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
12.3 If you believe the goods are defective, please contact us promptly and provide reasonable details of the issue.
12.4 Where goods are confirmed to be faulty or incorrect, we will meet the cost of return postage.
13. Refunds
13.1 Any refund due will be made using the original method of payment unless otherwise agreed.
13.2 Where you have exercised your right to cancel under clause 10, we will refund you within 14 days of receiving the goods back from you or evidence of return, whichever is earlier. For all other refunds, we will process them without undue delay.
13.3 Where we need to inspect returned goods before confirming entitlement to a refund, we will do so within a reasonable time and inform you of our decision without undue delay.
14. Product Use, Safety and Your Responsibilities
14.1 You must use, store, handle and maintain the goods in accordance with any instructions, warnings, manuals or guidance supplied with them or available on the manufacturer's website.
14.2 Where a Safety Data Sheet (SDS) is supplied with or referenced in relation to any product, you must read it before using the product. SDS documents are available on request.
14.3 Personal protective equipment (PPE): if you purchase PPE from us, it is your responsibility to ensure that the product is appropriate for the specific hazard or task for which you intend to use it. Product information and descriptions provided on our website are for general guidance only. GGL does not provide hazard assessment or PPE specification advice. You should carry out your own risk assessment or seek professional advice before selecting PPE.
14.4 Goods with a defined service life, inspection interval or expiry date — including but not limited to fire extinguishers, first-aid kits, eye-wash stations, fall-arrest equipment and respiratory protection — must be inspected, maintained, serviced and replaced in accordance with the manufacturer's instructions and applicable law. Responsibility for ongoing compliance rests with you as the owner of the goods after delivery.
14.5 If technical or safety information accompanies the goods and you are unsure how to interpret it, please contact us before use.
14.6 Nothing in this clause affects your statutory rights as a consumer.
15. Product Recalls and Safety Notices
15.1 If we or a manufacturer issues a product recall or safety notice affecting goods you have purchased, we will endeavour to notify you promptly using the contact details provided with your order.
15.2 You agree to cooperate reasonably with any recall, withdrawal, replacement, refund or safety action as directed.
16. Events Outside Our Control
16.1 We will not be liable for delay or failure to perform our obligations where such delay or failure results from events outside our reasonable control.
16.2 Such events may include severe weather, transport disruption, industrial disputes, fire, flood, epidemic or pandemic, supply chain interruption, acts of government, telecommunications failure, terrorism, war, or natural disaster.
16.3 If such an event continues for more than 30 days, we may cancel the contract and refund any sums paid for undelivered goods.
17. Our Liability to You
17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence.
17.2 We do not exclude or limit liability where it would be unlawful to do so, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) defective products under applicable consumer protection law; or (d) breach of your statutory consumer rights.
17.3 We are not liable for losses that are not foreseeable.
17.4 These Terms apply only to purchases made by you as a consumer. If you intend to use the goods wholly or mainly for business purposes, you must purchase under our separate Business Terms and Conditions.
18. Information on Our Website
18.1 We aim to ensure that information on our website is accurate at the time of publication, but we do not guarantee that all content is always complete, current or error-free.
18.2 You should contact us if you wish to verify any specification or detail before placing your order.
18.3 Nothing in this clause limits any rights you may have where goods are not as described.
19. Privacy and Communications
19.1 We process personal data in accordance with our Privacy Policy.
19.2 We may send you communications relating to your order by email or other contact details you provide. We do not send marketing communications without your separate consent.
19.3 We may monitor or record telephone calls for training, quality assurance, verification of instructions and complaint handling. We do so on the basis of our legitimate interests in maintaining service quality and records accuracy. Full details of how we handle personal data collected via telephone are set out in our Privacy Policy. By telephoning us, you acknowledge that calls may be recorded.
20. Complaints
20.1 If you have a complaint about your order or our service, please contact us in the first instance by email at sales@guthriegroup.co.uk or by telephone on 01506 419167 8am to 5pm Monday to Friday.
20.2 We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days. Where this is not possible, we will keep you informed of progress.
20.3 If we are unable to resolve your complaint to your satisfaction, you may refer it to an independent Alternative Dispute Resolution (ADR) scheme. Guthrie Group Limited is not currently a member of a certified ADR scheme, however both parties retain the right to pursue your complaint through the courts.
20.4 The EU Online Dispute Resolution platform is not available to UK consumers following the UK's departure from the European Union.
21. Written Notices
21.1 If you need to contact us in writing, you may do so using the contact details set out above.
21.2 If we need to contact you or give notice in writing, we may do so by email, post, or another durable medium using the contact details you provide.
22. Website Terms of Use, Cookies and Related Policies
22.1 Your use of our website is governed by our Website Terms of Use.
22.2 Our website uses cookies and similar technologies. Essential cookies are necessary for the site to function. Non-essential cookies (including analytics and marketing cookies) are only placed with your consent.
22.3 In the event of any conflict between these Terms and Conditions and the Website Terms of Use in relation to the purchase of goods, these Terms and Conditions prevail.
23. Promotions and Discount Codes
23.1 Where we offer promotional pricing, voucher codes or discount codes, these are subject to any specific terms stated at the time of the promotion.
23.2 Unless expressly stated otherwise, promotions and discount codes: (a) may only be used once per customer; (b) may not be combined with other offers; (c) apply only to qualifying products; and (d) must be applied at checkout and cannot be applied retrospectively.
23.3 We reserve the right to withdraw or amend any promotion at any time without notice, subject to any rights you may have in respect of orders already accepted.
24. Other Important Terms
24.1 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights.
24.2 You may only transfer your rights or obligations under these Terms if we agree in writing.
24.3 Each clause of these Terms operates separately. If any court finds part of these Terms unlawful or unenforceable, the remaining clauses will remain in effect.
24.4 If we delay in enforcing these Terms, that does not mean we have waived our rights.
24.5 These Terms constitute the entire agreement between you and us in relation to your purchase, except where consumer law provides otherwise.
24.6 A person who is not a party to the contract shall not have any right to enforce these Terms.
25. Governing Law and Jurisdiction
25.1 These Terms are governed by the law of Scotland.
25.2 If you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts. If you live elsewhere in the UK, you may also have the benefit of any mandatory rights applying in your home jurisdiction.
Annex 1 — Cancellation Form
(Complete and return this form only if you wish to cancel your contract.)
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📋 Cancellation Form — Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 • To: Guthrie Group Limited, 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH or sales@guthriegroup.co.uk. • • I/We [* ] hereby give notice that I/We [* ] cancel my/our [* ] contract of sale of the following goods:
• Ordered on [* ]/received on [* ]: • Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper): • Date:
• [*] Delete as appropriate. |
You are not required to use this form. You may cancel by any clear written statement (including email) sent to us before the end of the cancellation period.