Terms & Conditions
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GUTHRIE GROUP LTD Business Terms & Conditions of Sale Applicable to Casual Business Buyers (no credit account) | Last updated: April 2026 |
These Terms apply to the use of the GGL website and to the purchase of goods through the website by business customers who do not hold an approved credit account with Guthrie Group Limited. By using the website and/or placing an order, you agree to be bound by these Terms.
1. About Us
We are Guthrie Group Limited, registered in Scotland under company number SC 138693. Our registered office is at 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH. Trading address: 2 Drummond Square, Brucefield Industry Park, Livingston EH54 9DH.Email: sales@guthriegroup.co.uk. Telephone: 01506 419167. VAT number: 634859895.
2. Application of These Terms
2.1 These Terms apply where you are purchasing goods from us in the course of business and do not hold an approved credit account with us.
2.2 By placing an order, you confirm that: (a) you are acting in the course of business; (b) you have authority to bind the business on whose behalf you place the order; and (c) you accept these Terms.
2.3 These Terms override any terms you seek to impose. Any terms or conditions contained in any purchase order, order acknowledgement, confirmation or other document issued by you are expressly rejected, and our acceptance of your order or dispatch of goods shall not constitute acceptance of any such terms.
2.4 These Terms govern both your use of our website and the sale of goods by us to you through the website as a casual business buyer.
2.5 If you order any services, ecomm products, credit account goods, or goods under separate written terms, different terms may apply.
3. Website Use
3.1 Our website is made available for business use and general information purposes.
3.2 You are responsible for all costs and expenses you may incur in relation to your use of the website.
3.3 We do not promise that the website is appropriate or available for use outside the United Kingdom. If you access the website from outside the UK, you do so at your own risk.
3.4 We try to make the website accessible and operational, but we do not guarantee uninterrupted availability.
3.5 You must not: (a) misuse the website; (b) knowingly introduce viruses, trojans, worms, logic bombs or other malicious material; (c) attempt to gain unauthorised access to the website or any connected system; or (d) interfere with the proper working of the website.
3.6 We may suspend, restrict or terminate your access to the website if you breach these Terms or any applicable law.
4. Registration and Account Security
4.1 Access to some parts of the website may require registration.
4.2 We are not obliged to approve any registration and may refuse, suspend or terminate registration at any time.
4.3 You are responsible for maintaining the confidentiality of your account credentials, including passwords.
4.4 You are responsible for activity carried out through your account, including activity by your employees, agents or representatives.
4.5 If we believe there has been or is likely to be a security breach or misuse of your account, we may require you to change your password or suspend or terminate your account.
5. No Credit Facility
5.1 Casual business buyers must pay in full at the time of order unless we expressly agree otherwise in writing.
5.2 Purchase history alone does not entitle you to a credit account, invoice terms, deferred payment, or any ongoing credit facility.
5.3 Any move to a credit account arrangement is subject to separate review and approval by us under our Trade Account Customer Terms and Conditions.
6. Product Information and Website Content
6.1 We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and other content on the website are accurate at the time of publication.
6.2 Images, illustrations, descriptions and advertising are for general guidance only and may not fully reflect the final product.
6.3 Colours, finishes, packaging and appearance may vary from what is shown on screen.
6.4 Content on the website is provided for general business information only. It does not constitute technical, legal, financial or other professional advice.
6.5 You should use your own judgment and, where appropriate, seek independent advice before relying on website content.
7. Intellectual Property
7.1 All intellectual property rights in the website and its content are owned by us or our licensors.
7.2 Nothing in these Terms gives you any right to use our intellectual property except as necessary to access and use the website for legitimate business purposes.
7.3 You must not reproduce, copy, distribute, modify, republish, commercially exploit or otherwise use any website content without our prior written consent.
7.4 You must not remove, alter or obscure any copyright, trade mark or other proprietary notices.
8. Orders and Contract Formation
8.1 An order placed through the website is an offer by you to purchase goods from us.
8.2 An acknowledgement of your order does not mean that your order has been accepted.
8.3 A contract is formed only when we confirm acceptance in writing or dispatch the goods, whichever happens first.
8.4 We may reject or cancel any order for any lawful reason, including where: (a) stock is unavailable; (b) there is an obvious pricing or description error; (c) payment fails; (d) we reasonably suspect fraud, misuse or unauthorised purchasing; (e) delivery is impracticable; or (f) you are in breach of these Terms.
8.5 Cancellation before dispatch: you may request cancellation of an order before dispatch by contacting us as soon as possible. We will use reasonable efforts to accommodate the request but cannot guarantee cancellation once fulfilment has begun. Cancellation after dispatch is subject to the discretionary returns process in clause 11.
9. Prices and Payment
9.1 Prices are shown in pounds sterling and are exclusive of VAT, which will be added at the prevailing rate at the tax point.
9.2 Delivery charges and other applicable charges will be added where relevant.
9.3 Prices may change at any time before acceptance of your order.
9.4 We are under no obligation to supply goods at an incorrect price where the pricing error is obvious and unmistakeable and could reasonably have been recognised by you.
9.5 Payment must be made in full at checkout using the payment methods made available on the website. We accept major credit and debit cards processed by Stripe. Payment card data is handled exclusively by Stripe using industry-standard encryption. We do not store full card details.
9.6 No payment is deemed received until we have received cleared funds.
10. Delivery
10.1 Unless otherwise agreed, delivery will take place at the business address specified in the order or as otherwise set out in our written acceptance.
10.2 Delivery dates are estimates only. Time for delivery is not of the essence unless expressly agreed in writing.
10.3 Delivery is completed on arrival at the agreed delivery location.
10.4 Risk in the goods passes to you on delivery or, where you fail or refuse to take delivery at the agreed time and place, on the time when we first tendered delivery.
10.5 We shall not be liable for delay in delivery caused by events outside our reasonable control or by your failure to provide adequate delivery instructions or relevant information.
10.6 A signature may be required on delivery.
11. Inspection, Shortages and Returns
11.1 You must inspect the goods promptly on delivery.
11.2 Any shortage, damage, incorrect delivery or non-conformity reasonably apparent on inspection must be notified to us in writing within 48 hours of delivery. Any other defect discoverable on reasonable inspection must be notified within 7 days. We will have no liability for notifications made outside these periods, save where the defect could not reasonably have been identified within the relevant period.
11.3 Goods may not be returned without our prior authorisation.
11.4 Business customers have no automatic right to cancel for convenience or change of mind.
11.5 We may, at our discretion, accept returns of non-faulty standard goods on conditions we specify, which may include: (a) notice within a stated period; (b) return in original packaging and resaleable condition; and (c) restocking charge. The customer is responsible for the return of goods unless otherwise agreed.
12. Title and Retention of Title
12.1 Ownership of the goods remains with us until we receive payment in full in cleared funds.
12.2 Until title passes to you, you must: (a) store the goods safely and separately so they remain readily identifiable as our property; (b) keep the goods insured for their full replacement value; (c) not remove or deface any identifying marks or packaging; and (d) notify us immediately if you become insolvent, subject to any insolvency proceedings, or if a creditor takes steps to enforce security over your assets.
12.3 We and our agents shall have an irrevocable licence to enter any premises where the goods are stored in order to inspect or repossess them if payment is overdue or if any insolvency event occurs.
12.4 Until title passes, you may resell or use the goods in the ordinary course of business. If you resell goods before title has passed, you shall hold the proceeds of sale on trust for us to the extent of the amount outstanding to us and shall account to us for those proceeds on demand.
12.5 We may require you to deliver up the goods to us immediately if any insolvency or default event occurs and title has not yet passed.
13. Privacy and Personal Information
13.1 Any personal information you provide to us will be processed in accordance with our Privacy Policy, available at guthriegroup.co.uk/privacy-policy.
13.2 Where you provide personal data relating to employees, representatives or other individuals, you confirm that you have the right to do so and that those individuals have been informed of how their data will be used.
13.3 GGL and you act as independent data controllers in respect of personal data exchanged in connection with your orders. Neither party acts as processor for the other.
13.4 We may monitor or record telephone calls for training, quality assurance, verification of instructions and complaint handling. We do so on the basis of our legitimate interests. Full details are set out in our Privacy Policy.
14. Information Submitted Through the Website
14.1 Except for personal data governed by our Privacy Policy, information you submit through the website should not be treated as confidential unless we expressly agree otherwise in writing.
14.2 You should not submit confidential or commercially sensitive information through the website unless appropriate protections are in place.
15. Third-Party Links and Websites
15.1 Our website may contain links to third-party websites or services, provided for convenience only.
15.2 We have no control over third-party websites and accept no responsibility for their content, availability, products or services.
15.3 Your use of third-party websites is entirely at your own risk and may be subject to separate terms.
16. Product Suitability and Safety
16.1 You are responsible for ensuring that goods are suitable for your intended purpose unless we have expressly agreed otherwise in writing.
16.2 Where a Safety Data Sheet (SDS) is supplied with or referenced in relation to any product, you and your employees, contractors and agents must read and comply with it. You are responsible for distributing relevant health and safety information to all persons who may handle or use the goods.
16.3 For hazardous products (chemicals, biocides, solvents etc.), you are responsible for complying with COSHH, CLP and all other applicable health, safety and environmental regulations.
16.4 If you purchase PPE, it is your responsibility under the PPE at Work Regulations 1992 to risk-assess and select equipment appropriate to the hazard. GGL provides product information and descriptions, not PPE specification advice.
16.5 Goods with a defined service life, inspection interval or expiry date — including fire extinguishers, first-aid kits, eye-wash stations and fall-arrest equipment — must be maintained, inspected and replaced in accordance with the manufacturer's instructions and applicable law. This is your responsibility after delivery.
16.6 Manufacturer declarations of conformity (UKCA/CE) are available on request for applicable products.
16.7 Any guidance provided by us is given in good faith, but final selection, suitability, use, storage, installation and compliance remain your responsibility.
17. Accuracy and Availability of the Website
17.1 We try to ensure that the website is accurate, current and free from bugs, but we do not guarantee that it will always be so.
17.2 We may suspend, withdraw, discontinue or change all or any part of the website at any time.
17.3 Any reliance you place on website content is at your own risk, except where such content forms part of an accepted order or binding specification.
18. Limitation of Liability
18.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law.
18.2 Subject to clause 18.1, we shall not be liable to you, whether in contract, tort (including negligence) or otherwise, for any: (a) business interruption; (b) loss of profit; (c) loss of revenue; (d) loss of business; (e) loss of contracts; (f) loss of goodwill; (g) loss of anticipated savings; (h) loss of data; or (i) indirect or consequential loss.
18.3 Subject to clause 18.1, our total aggregate liability arising out of or in connection with any contract for goods shall not exceed the greater of: (a) the price paid or payable for the goods giving rise to the claim; or (b) £10,000.
18.4 We are not liable for losses that were not foreseeable or were not caused by our breach.
19. Force Majeure
19.1 We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control ('force majeure event').
19.2 Force majeure events include: strikes, lockouts, transport disruption, network or systems failure, flood, fire, explosion, accident, epidemic, pandemic, severe weather, government action or supply chain interruption.
19.3 We will notify you as soon as reasonably practicable after a force majeure event begins, providing reasonable details of the event and its expected duration.
19.4 Our obligations shall be suspended for the duration of the force majeure event. If the force majeure event continues for more than 60 days, either party may terminate the affected contract by giving written notice to the other, and we will refund any sums paid for undelivered goods.
20. Confidentiality
20.1 You shall treat as confidential all pricing, quotations, discount structures and commercial information disclosed by GGL in connection with your orders and shall not disclose such information to any third party without our prior written consent.
20.2 This obligation shall not apply to information that is already in the public domain other than through breach of this clause, or that you are required to disclose by law.
21. Anti-Bribery, Modern Slavery and Sanctions
21.1 Each party shall comply with all applicable anti-bribery and anti-corruption legislation including the Bribery Act 2010.
21.2 Each party shall comply with all applicable modern slavery legislation including the Modern Slavery Act 2015 and shall not engage in any practice that constitutes modern slavery or human trafficking.
21.3 You shall not use or sell any goods supplied by GGL in breach of any applicable sanctions, export controls or trade restrictions. You shall not supply goods to any person, entity or destination subject to UK, US or EU sanctions.
22. Variation
22.1 We may revise these Terms from time to time. The latest version will be posted on the website.
22.2 Any revised Terms will apply to future use of the website and future orders placed after the updated Terms are published.
22.3 The Terms in force at the time your order is accepted will apply to that order.
23. Disputes and ADR
23.1 If a dispute arises, both parties will try to resolve it promptly and in good faith.
23.2 If you have a complaint, please contact us first using the contact details set out above. We will acknowledge complaints within 2 working days and aim to resolve them within 10 working days.
23.3 Guthrie Group Limited is not currently a member of a certified Alternative Dispute Resolution (ADR) scheme, however nothing in this clause prevents either party from seeking urgent relief from the courts.
24. Other Important Terms
24.1 We may transfer our rights and obligations under these Terms to another organisation.
24.2 You may not assign, transfer, charge or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
24.3 If any clause is held invalid or unenforceable, the remaining clauses will continue in full force and effect.
24.4 A delay or failure by us to enforce any right or remedy shall not amount to a waiver of that or any other right or remedy.
24.5 These Terms constitute the entire agreement between the parties in relation to their subject matter, except where separate written terms expressly apply.
24.6 No person other than the parties to these Terms shall have any right to enforce them.
25. Governing Law and Jurisdiction
25.1 These Terms and any dispute or claim arising out of or in connection with them are governed by the law of Scotland.
25.2 The Scottish courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.